OperoPOS Knowledge Base

Everything you need to set up, run, and grow your store on OperoPOS. Articles are written by the team that builds the product, updated as the platform evolves, and grouped by what you're trying to accomplish.

Getting Started

• Create your store — sign up, name your store, pick a slug, and customize your branding in under five minutes.
• Import your product catalog — bring products over from Square, Toast, Clover, or a CSV.
• Add your first branch — set address, opening hours, and delivery zones.
• Print your first receipt — pair an 80mm thermal printer (Star, Epson, Xprinter) with the POS.

Products and Catalog

• Categories and subcategories — build a hierarchical menu with emojis and images.
• Variants and modifiers — add sizes, milks, toppings, and dietary options.
• Per-product VAT — assign different tax rates to food, alcohol, takeaway, etc.
• Branch visibility — hide specific items from specific branches without duplicating products.
• Stock and SKUs — track inventory and barcodes.

Point of Sale

• Open and close shifts — cash drawer reconciliation, blind drops, end-of-day reports.
• Order modifiers in the cart — adjust modifiers inline without re-adding products.
• Split bills and partial payments — handle group payments and mixed payment methods.
• Refunds and voids — issue partial refunds with full audit trail.

Online Ordering Storefront

• Customize your storefront — colors, logo, hero banner (up to 2MB).
• Connect a custom domain — point a CNAME record at your storefront.
• Pickup vs delivery — set fulfillment rules, lead times, and minimum order amounts.
• Customer verification — 6-digit email OTP for first-time customers, frictionless return visits.

Delivery and Drivers

• Draw delivery zones on the map — set per-zone fees and minimum orders.
• Add drivers and assign orders — manual or automatic driver assignment.
• Live driver tracking — share live ETAs with customers.
• Cash on delivery — reconcile driver cash at end of shift.

Order Management

• Accept and deny incoming orders — 3-second buzzer, single-click accept.
• Multi-branch order hub — one screen, all locations, filter by status.
• Order logs and tracking history — every status change recorded automatically.
• Kitchen Display System — open KDS in any browser tab in the kitchen.

Team Management

• Invite staff — silent provisioning with temporary password and forced reset.
• Assign roles — Owner, Admin, Manager, Cashier, Viewer, Kitchen.
• Branch access — restrict each staff member to one or more branches.
• Audit and remove access — instant revocation when staff leave.

Reports and Analytics

• Sales by branch, day, hour, and product — find your busy slots and top sellers.
• Cashier and shift reports — see who sold what, and reconcile cash.
• Tax reports — VAT breakdowns ready for your accountant.
• Export to CSV — pipe data into Excel, Google Sheets, or your accounting tool.

Account and Security

• Reset your password — secure email-based reset.
• Change currency and language — six languages: EN, DE, RO, ES, FR, IT.
• Two-factor and account hygiene — best practices for protecting your store.
• Export and delete your data — GDPR-grade tooling, available in the dashboard.

Need More Help?

Email support@operopos.com — a real person on our team will reply, usually within one business day. For deeper reads on the POS industry, comparisons with other systems, and operator playbooks, see the OperoPOS blog.